GENERAL INFORMATION

NØRR & LEO STUDIO

Park Allé 7 pcs. th

Phone: +45 29 40 30 42

Email: info@norrleostudio.dk

CVR no: 40704051

TRADE TERMS

Payment

NØRR & LEO STUDIO accepts payment with DANKORT/VISA DANKORT, Mobilepay, Mastercard, VISA Electron, and Maestro. Payment is made securely via Epay. The payment will be debited from your account when the item is shipped. All amounts are in DKK Danish kroner and include VAT

Delivery

NØRR & LEO STUDIO ships your order within 1-2 business days. We ship to Denmark and abroad. Collection is possible by appointment at NØRR & LEO STUDIO - Park Allé 7 st. th.

Return - right of withdrawal

We are happy to exchange within 14 days from the day you receive the goods (this does not apply to a made-to-order item). If you regret a purchase, you must return the item in substantially the same condition and quantity as you received it. You must return or return the item to us no later than the 14th day after receiving the item. It is sufficient that you have handed over the item to the postal service or another company that has undertaken the shipment of the item before the expiry of the deadline.

When the item has been returned and approved, the purchase price will be refunded to your account within a few days. The customer pays for the costs associated with returning the item to us. We do not accept returns sent by cash on delivery or similar.

The cancellation must be given per email at: info@norrleostudio.dk

The item is sent to:

NØRR & LEO STUDIO

Park Allé 7 pcs. th, 8000 Aarhus

Collection of an item

If an item cannot be picked up before it is sent back to NØRR & LEO STUDIO - you yourself cover the costs of sending it again - 49.- Just as you also cover the cost of returning it to NØRR & LEO STUDIO - 49.-

If NØRR & LEO STUDIO does not hear from you despite notice, they must refund the purchase amount minus the return costs.

Return shipping
If you want to exchange your goods and would like to skip the queue at the Post Office,
you can order a return label from us from GLS.

You can order a return label for a package of 1-5 kg.

You can find the return label from GLS here: RETURN LABEL

When you have ordered your return label, you will receive it by mail - print your label
and put it on the return package. You must deliver the package to a GLS shop.

Have you not received your return label inside?
48 hours (weekdays), you can check your spam and see if it is there.

Otherwise, please contact us at info@norrleostudio.dk

Right of complaint

When you shop with us as a consumer, you have a 2-year right to complain if the item is defective. Complaints about faults and defects which should be discovered by usual examination of the goods must be notified to us within a reasonable time. You can either get the item repaired, exchanged or the money returned, or a discount on the price depending on the specific situation.

Contact us by email: info@norrleostudio.dk , Phone: (+45) 29 40 30 42

PERSONAL DATA POLICY

Generally

Personal information is all kinds of information that to one extent or another can be attributed to you. When you use our website, we collect and process a range of such information. This happens e.g. by general access to content if you sign up for our newsletter, participate in competitions or surveys , register as a user or subscriber, otherwise use services or make a purchase via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you give explicit consent to this and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or when making a purchase.

Cookies

The website uses "cookies", which are text files that are saved on your computer, mobile phone etc. accordingly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain harmful code such as virus.

It is possible to delete or block cookies.

If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content that you cannot access.

The website contains cookies from third parties, which to varying extents may include:

• Google Analytics

Security

We have taken technical and organizational measures against your data being accidentally or illegally deleted, published, lost, degraded or comes to the knowledge of unauthorized persons, is misused or otherwise processed in violation of the law.

Form eel

The information is used to identify you as a user and show you the ads that will be most likely to be relevant to you, to register your purchases and payments, as well as to be able to deliver the services you have requested, such as to send a newsletter. In addition, we use the information to optimize our services and content.

Period of storage

The information is kept for the period permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of information

Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age segment, etc disclosed to third parties to the extent that this information is known. We also use a number of third parties to store and process data. These only process information on on our behalf and may not use them for your own purposes . Disclosure of personal data such as name and e-mail etc. will only take place if you give consent to it. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Insights and complaints

You have the right to be informed about which personal data we process about you. You can also object at any time to that information is used. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: info@norrleostudio.dk. If you want to complain about our processing of your personal data, you also have the option of taking contact to The Norwegian Data Protection Authority .

CONTACT INFO:

You are always welcome to contact us in the following ways:

Email: info@norrleostudio.dk

Telephone: (+45) 29 40 30 42

Address: Nørr & Leo Studio, Park Allé 7 st. th, 8000 Aarhus