Delivery and shipping

Delivery

NØRR & LEO STUDIO ships your order within 1-2 business days. We ship to Denmark and abroad. Collection is possible by appointment at NØRR & LEO STUDIO - Park Allé 7 st. th.

Return - right of withdrawal

We are happy to exchange within 14 days from the day you receive the goods (this does not apply to a made-to-order item). If you regret a purchase, you must return the item in substantially the same condition and quantity as you received it. You must return or return the item to us no later than the 14th day after receiving the item. It is sufficient that you have handed over the item to the postal service or another company that has undertaken the shipment of the item before the expiry of the deadline.

When the item has been returned and approved, the purchase price will be refunded to your account within a few days. The customer pays for the costs associated with returning the item to us. We do not accept returns sent by cash on delivery or similar.

The cancellation must be given per email at: info@norrleostudio.dk

The item is sent to:

NØRR & LEO STUDIO

Park Allé 7 pcs. th, 8000 Aarhus

Collection of an item

If an item cannot be picked up before it is sent back to NØRR & LEO STUDIO - you yourself cover the costs of sending it again - 49.- Just as you also cover the cost of returning it to NØRR & LEO STUDIO - 49.-

If NØRR & LEO STUDIO does not hear from you despite notice, they must refund the purchase amount minus the return costs.

Return shipping
If you want to exchange your goods and would like to skip the queue at the Post Office,
you can order a return label from us from GLS.

You can order a return label for a package of 1-5 kg.

You can find the return label from GLS here: RETURN LABEL

When you have ordered your return label, you will receive it by mail - print your label
and put it on the return package. You must deliver the package to a GLS shop.

Have you not received your return label inside?
48 hours (weekdays), you can check your spam and see if it is there.

Otherwise, please contact us at info@norrleostudio.dk

Right of complaint

When you shop with us as a consumer, you have a 2-year right to complain if the item is defective. Complaints about faults and defects which should be discovered by usual examination of the goods must be notified to us within a reasonable time. You can either get the item repaired, exchanged or the money returned, or a discount on the price depending on the specific situation.

Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age segment, etc disclosed to third parties to the extent that this information is known. We also use a number of third parties to store and process data. These only process information on on our behalf and may not use them for your own purposes . Disclosure of personal data such as name and e-mail etc. will only take place if you give consent to it. We only use data processors in the EU or in countries that can provide your information with adequate protection.

Insights and complaints

You have the right to be informed about which personal data we process about you. You can also object at any time to that information is used. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: info@norrleostudio.dk. If you want to complain about our processing of your personal data, you also have the option of taking contact to The Norwegian Data Protection Authority .